I never thought I’d be saying this considering I’ve previously praised the high quality of internet connectivity from this ISP, but I’ve completely had my fill with Bulldog customer services and billing. They are total crap.
This morning Matt received a letter from them asking for money stating we hadn’t payed for this month and threatened to cut us off (remember my last nightmare in this regard?). What is so annoying is two-fold. Firstly they were supposed to sort out the payment issues which prevented money going through last time we had issues with them (see link) but this letter clearly indicates they didn’t. Secondly after the last bout of problems (again, see link) they promised us a month of free service because of the trouble their crapped out billing system had caused us, but clearly we aren’t going to get our free month because if we were then the fact this months payment had failed wouldn’t be a problem.
Bulldog, you suck. I rely on my connectivity for personal and business reasons and although it pains me to say it, you are the only company that when the wire is connected can provide the level and quality of connection that I require. Its just a shame that your billing system believes it should pull the plug on my connection all the time because you screw it up.
Bottom line is that if you pull the plug on us again I’m going to get a leased line for my needs instead and bad-mouth you in every moment of free time that I have. Sure it won’t make a difference to you, sure you won’t care, but I’ll save my friends and colleagues from signing up to the grief associated with your crap billing and customer services and in so doing it’ll make me feel a whole lot better.