Lousy Shop Assistants

I was in H Samual yesterday, I wanted to get a new battery for my watch which stopped dead a couple of days ago and nearly made me late. I handed it over, they told me it would be ready in an hour and would cost £5. A little steep I guess, but I needed it doing and I didn’t mind the short wait, so I popped to Starbucks a little way down the road and grabbed a coffee and caught up on a little reading for my course.

Came back to the shop just over an hour later and handed over the card I had been given by the previous assistant. 2 minutes later they returned with my watch and no new battery. Apparently they never had the correct sized battery from the start! And why couldn’t they have told me an hour earlier I might ask? Some people really have no sense of customer service these days do they. Little did they know that I’d do them a downer on my blog though; I guess that makes it pretty much even ;)

   

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2 Comments »

  1. Niall Said,

    March 12, 2006 @ 11:22 am

    go to the little man in the St John centre ( i think that’s right)

    much better service. H Samuel sent my bro’s watch off to get new batts and resealed, they only changed one of the batteries….

    the little man changed both in a matter of seconds. Sod the pressure seal.

  2. Kieran Said,

    March 12, 2006 @ 11:56 am

    It’s funny you should say that; I went to a small jewellers in The Headrow shopping center, met a nice guy in there who did it for me in 30 seconds flat.

    Got chatting with him for a while actually, turns out watches are only his hobby and in fact he is very into programming and web-design, and in fact conducts most of his business online. How about that for a turn out for the books :)

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