I was in H Samual yesterday, I wanted to get a new battery for my watch which stopped dead a couple of days ago and nearly made me late. I handed it over, they told me it would be ready in an hour and would cost £5. A little steep I guess, but I needed it doing and I didn’t mind the short wait, so I popped to Starbucks a little way down the road and grabbed a coffee and caught up on a little reading for my course.
Came back to the shop just over an hour later and handed over the card I had been given by the previous assistant. 2 minutes later they returned with my watch and no new battery. Apparently they never had the correct sized battery from the start! And why couldn’t they have told me an hour earlier I might ask? Some people really have no sense of customer service these days do they. Little did they know that I’d do them a downer on my blog though; I guess that makes it pretty much even